FAQs

What is the impact of installing the HASP key (USB dongle key) driver following Windows 10 update?

Category: How to Use Power Supply FAQ

Impact

It was found out that when you bought a new computer or updated the latest Windows 10 to use Windows10 May 2020 Update (Ver 2004) which was released on May 28, 2020, the Windows error known as the Blue Screen has occurred while installing the HASP key (USB dongle key) driver of our series products.

Applicable Products

PSS2en (before than 1.20.9 version)
eK-FGJ/eK-FG2 (before than 1.1.0 version)
CD-BC (before than 1.3.13 version)

Attached with the HASP key (USB dongle key) driver

Solution

Case 1: Reverting the Windows 10 of Windows10 May 2020 Update (Ver 2004) to an older version
CD-BC (before than 1.3.13 version)
Case 2: Using Sentinel HASP driver Version 8.13
Download page for Sentinel HASP driver Version 8.13

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